Privacy Policy

Effective Date: January 30, 2025

Thrive Wellness Center ("we," "our," or "us") is committed to protecting your privacy and ensuring compliance with the Health Insurance Portability and Accountability Act (HIPAA), the General Data Protection Regulation (GDPR), and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, email address, phone number, and mailing address

  • Date of birth, demographic details, and emergency contact information

  • Health information related to your care (e.g., diagnoses, treatment plans)

  • Payment information (e.g., credit card details, insurance information)

Non-Personal Information

  • IP address, browser type, device type, and operating system

  • Website usage data, including pages visited and time spent on the site

2. How We Use Your Information

We use the information we collect for purposes including:

  • Scheduling and managing appointments

  • Providing mental health and wellness services

  • Processing payments and verifying insurance coverage

  • Communicating with you (e.g., reminders, updates, or follow-ups)

  • Ensuring compliance with legal and regulatory requirements

3. How We Protect Your Health Information (HIPAA Compliance)

Thrive Wellness Center complies with HIPAA to protect your Protected Health Information (PHI). This includes:

  • Ensuring PHI is only used for treatment, payment, and healthcare operations (TPO).

  • Restricting access to PHI to authorized staff and providers.

  • Securing PHI with encryption, access controls, and regular security audits.

  • Providing you with a separate Notice of Privacy Practices, outlining your HIPAA rights.

4. Your Privacy Rights

Under HIPAA (U.S.)

You have the right to:

  • Access your health records.

  • Request corrections to inaccurate information.

  • Obtain a list of disclosures of your PHI.

  • Restrict the use or sharing of your PHI in certain circumstances.

Under GDPR (EU Residents)

If you are located in the European Union, you have additional rights, including:

  • Data Access: Request access to your personal information.

  • Data Correction: Request that inaccurate or incomplete information be corrected.

  • Data Deletion: Request that your personal information be erased (subject to legal or contractual obligations).

  • Data Portability: Receive a copy of your data in a structured, machine-readable format.

Under CCPA (California Residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect and how it’s used.

  • Request Deletion of your personal information (subject to legal exceptions).

  • Opt Out of the sale of personal information (we do not sell data).

To exercise your rights, contact us at thrivewellnesscounseling.com.

5. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

  • Service Providers: Third-party vendors assisting with billing, scheduling, or website hosting.

  • Insurance Companies: To process claims and verify benefits.

  • Regulatory Authorities: When required by law, such as for compliance or public health purposes.

  • With Your Consent: For other purposes explicitly authorized by you.

6. Cookies and Tracking (GDPR/CCPA Compliance)

We use cookies and similar tracking technologies to enhance your browsing experience.

What We Collect:

  • Analytics data (e.g., pages visited, duration of sessions).

  • Preferences (e.g., language or region).

How to Manage Cookies:

You can control or disable cookies via your browser settings. However, some website features may not function properly without cookies.

7. Data Security

We use industry-standard measures to protect your personal information, including:

  • Encrypted communications (e.g., HTTPS).

  • Secure storage systems for sensitive data.

  • Regular security audits and staff training.

8. Retention of Information

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations.

9. Children’s Privacy

We do not knowingly collect information from children under the age of 13 without parental consent. If you believe your child’s information has been collected, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date.

11. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Thrive Wellness Center
info@thrivewellnesscounseling.com